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Customer Care

Know what to prepare before your visit
Payment Options
What to do after your visit
Cancellations and Missed Appointments

Before your visit

Please assist us by ensuring that the following information is available at the time of your consultation.

  • Your referral slip and any X-rays, (if applicable)
  • A list of medications you are presently taking
  • If you have dental insurance, bring the applicable card. This will save time and allow us to help you process any claims.

Fees and Payment Options

The fee for your endodontic treatment will be based on the extent of treatment. When you call to make an appointment we will discuss the fees involved. However, this is only an estimate and you will be charged accordingly when treatment is complete.

Payment Options:

We accept an assignment of benefits from your insurance company with the following provisions.  It is important to understand that the contract regarding your dental benefits is between you, your employer, and your insurance company.  The obligation you have with our practice is to be responsible for the cost of your dental treatment, regardless of the amount that may or may not be reimbursed by your insurance company.  Your dental insurance plan may or may not cover the full cost of your dental treatment.

For your convenience, we accept Visa, MasterCard and Debit. 

Please call our office for more details.


Cancellation and Missed Appointments

When you book an appointment with us, we reserve that time specifically for you. As such, we require minimum 2 business days in the event an appointment must be cancelled. This allows other patients awaiting treatment to be rescheduled into the time slot initially reserved for you.

Short notice cancellations (i.e. less than 2 business days or cancelling appointment on the answering machine) and missed appointments will be subject to fees payable.


What to do after your visit?

Post Operative Instructions after Root Canal Treatment:

  1. You can expect pain upon biting for approximately 2-3 days but can last up to 10 days following your root canal procedure. You may also experience general achiness in the area. The pain you may experience is a result of the trauma caused during the procedure. These symptoms can be relieved by taking 1-2 tablets of Extra Strength Tylenol or any other medication our office recommends every 6 hours as needed.
  2. After the Root Canal Procedure, a temporary restoration may be placed in your tooth to help with the healing process. This filling must be replaced as it is only temporary coverage. An appointment with your dentist is necessary to have a permanent restoration placed, but we do ask that you wait at least one week prior to doing so to ensure that the tooth is comfortable.
  3. If you experience swelling or pain not relieved by the Tylenol or other medication, please call our office at (604) 299-1661,  as the existing infection may have become active. If you are experiencing severe pain or swelling and our office is closed please contact Dr. MacDonald at (604)813-0560 or your nearest emergency clinic.

Post Operative Instructions after Surgical Root Canal Therapy:

MEDICATION: As soon as you arrive home, take the medication prescribed to you for discomfort.

DO NOT TAKE ASPIRIN AR ANY OTHER DRUG CONTAINING ASPIRIN (such as Anacin, Bufferin, or APC) for pain control. Aspirin can cause bleeding after surgery. As a substitute use Tylenol or any other medication our office recommends. If an antibiotic has been prescribed be sure to take ALL the medication as directed. If any drug causes nausea, itching, or skin rash, discontinue the use and phone us immediately at (604)299-1661.

SWELLING: Swelling occurs often and is normal. You can minimize the swelling and often the pain by placing an ice pack on the side of the surgical procedure ½ hour on then ½ hour off, for the first 4-6 hours. Ice cubes in an ice bag work nicely as an inexpensive ice pack. Do not use heat on your face for the first 48 hours and avoid hot drinks or foods.

BLEEDING: Some slight seepage of blood is expected from the surgical site after the surgical procedure. Copious bleeding should not occur. In an emergency, apply pressure with a moistened tea bag for 20 minutes to the bleeding area and call the office. If the office is closed Dr. MacDonald can be reached at (604)813-0560.

RINSE: Do not rinse your mouth vigorously for the first day after surgery. Do not use any mouthwash and other fluids should be swallowed as directly as possible.

SMOKING: We suggest that you limit your smoking as the heat and smoke can act as an irritant significantly delaying healing and encourage bleeding.

ALCOHOL: It is very important that you avoid alcoholic beverages as alcohol can mix with the medications you are taking and cause a severe reaction.

ORAL HYGIENE: Meticulous oral hygiene should be continued in all areas of your mouth, but the area of surgery should be avoided in order not to dislodge the stitches. A Q-tip can be used to gently clean the surface of the surgical site.